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You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. The complaint was closed as ‘waiting for a decision from the regulator’ due to lack of response from the player. The player from the United Kingdom had used a bonus, completed it, and won 5000 euros. Due to the player’s lack of response, the complaint was rejected. They sought assistance on how to successfully deposit the money into their Betzino account.
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The player retained the option to reopen the complaint in the future if he chose to communicate again. The issue remained unresolved due to the player’s lack of response to the Complaints Team’s inquiries and reminders, leading to the closure of the complaint. After questioning this information in live chat, his account was subsequently blocked. The player later confirmed that the issue was resolved, and the complaint was officially closed. His casino account was empty, and his bank confirmed no transfer had been received.
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